Product Aftercare

Our items are made from sterling silver and expertly plated with 18ct rose gold or 18ct yellow gold; they need special looking after for you to enjoy them over a longer period of time. Gold plated silver jewellery may fade if not looked after correctly, which is why we have put together care instructions for you to follow.

VJQ Lifestyle Care Instructions

  • Avoid extreme temperatures, humidity, sunlight and air conditioning.
  • Avoid water: remove jewellery while in water and do not wear in the pool.
  • Avoid sweat: remove jewellery when exercising, or any other demanding physical work, as sweating causes the jewellery to tarnish.
  • Avoid cosmetics: Apply scents or cosmetics before you put on your jewellery. Perfumes and lotions will tarnish the jewellery. Any contact with perfumes/¬†cosmetics and chemicals will cause discolouration to semi-precious metals. This is not a fault and can be avoided by caring for your jewellery as detailed above.
  • Store your jewellery in the original boxes or pouches as this is the best way to keep your jewellery.

VJQ Lifestyle Care Policy

  • We cannot be responsible for any damage due to negligence.
  • Damage caused by general wear and tear is the responsibility of the owner.
  • We will replace or repair any faulty items bought from this website within 6 months of proof of purchase; please refer to our returns policy and process.
  • Tarnishing or discolouration due to chemical contact is not a fault. Please see above care instruction on how to avoid this.
  • We may not be able to refund items damaged in the post due to insufficient packaging. We recommend all jewellery is returned to us securely packaged within a box.

If you have any queries or questions please do not hesitate in contacting us at customerservice@vjqlifestyle.com